A complete back-office system for Rajan's travel agency in India — handling hotel bookings, vehicle bookings, combo packages, agent management, GST-compliant billing, profitability tracking, and automated daily summaries that arrive in his email and on his WhatsApp every morning so he never misses a booking.
Live in production at the travel agency, running the owner's daily operations
Replaced Excel + Word templates + WhatsApp + notebooks with one real booking system
Three booking types (hotel, vehicle, combo) with full master data management
GST-compliant PDF invoices in two formats (regular + GST) ready for corporate clients
Profit tracking at every level — per booking, per agent, per supplier, per month, per route
The problem, the decisions, what we built, and the parts we almost got wrong — written out in full.
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